Unfortunately, in 2016 we found ourselves in a perfect storm of technology turmoil. The phone system we had recently invested thousands of dollars to install was utilizing software that was about expire and, in fact, was no longer going be supported by the developer. Internet and network access, which was increasingly critical to smooth daily operations was also somewhat unreliable and speeds were mediocre. There was a growing need for more dependable, feature-rich technology to optimize processes and communications.
Concerns escalated when the organization’s IT Director departed suddenly, and the remaining IT staff was not adequately qualified to properly diagnose and address the variety of technology problems that were diminishing productivity and creating potential liabilities.