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Client Training & FAQs

Whether you’re new to Managed IT Services or have a question about a particular product, you’ve come to the right place! Scroll through our new client videos and find answers to our most frequently asked product questions below.

FAQs & RESOURCE LIBRARY

Microsoft Office

There are two ways to send out-of-office replies. Which one you use will depend on the type of email account you have. Click here for step-by-step instructions:

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Follow these steps to attach pictures, files, contacts, emails and many other items to your Outlook messages:

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With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment. Learn more:

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When you delete an email from Outlook, the item is moved to the “Deleted Items” folder where it will remain until it is deleted from the “Deleted Items folder”. If an item is deleted from the “Deleted Items” folder, and you would like to retrieve the item, you will have 30 days to retrieve the item from the “Recover Deleted Items” folder before it is permanently deleted. Click to learn more:

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Click here for step-by-step instructions on adding mail accounts to Outlook for easy access from a single location:

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Windows 10

If you forgot your Windows 10 password, the easiest way to get back into your account is to reset the password for your Microsoft account. (Click here for instructions.) If you can’t sign in that way, you’ll need to use a local account. This signs you in on your device offline, and doesn’t link to your other devices. Learn how to sign in using a local account here:

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This video tutorial offers step-by-step instructions: 

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If you’re having audio problems, there are a number of things you can try. Here are several suggestions for diagnosing and fixing the issue.

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SUNSTATE NEW CLIENT VIDEOS

Meet the Sunstate team and learn how we work with you to create a seamless, efficient and secure IT system that will grow with your business.

Follow these simple steps to submit a service ticket so that we can help solve your IT concerns as quickly as possible.

After your ticket is resolved, we want to know how you feel about our service! Learn how to leave us a review on our CrewHu feedback platform.

VoIP USER GUIDE & VIDEOS

Get up and running with your new Yealink T46S phone system with this downloadable quick user guide:

Yealink T46S video tutorial:

Yealink T46G video tutorial:

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